How do I file a dispute?

To start the dispute process, find your order number here, then go to our support contact form. Please include the following details:

  • Order number (disputes cannot be processed without an order number)
  • Are you currently blocked from communicating with the user?
  • If yes, what is the date of last contact?
  • Send any supporting documents to prove your claim. i.e. screenshots of payment confirmation, delivery details, etc.